The importance of after-sales service in the automotive industry is not hidden from anyone, and in the era of digital transformation, traditional methods no longer have a say.
Mammut Digital, as the digital transformation arm of Mammut Group and a partner in the digitalization strategies of the group’s companies, has taken an important step in a joint initiative with Titan Diesel to improve the experience of drivers, dealerships, and sales department associates.
In the new integrated and intelligent acceptance method with new hardware and software tools, the driver’s request is recorded directly on the tablet, and images and locations of vehicle breakdowns are recorded accurately.
The technical team has access to complete, transparent, and traceable information, and the result of this transformation is a reduction in human errors, increased acceptance speed, greater transparency, and improved user experience for all stakeholders.
This achievement is the result of Mammut Digital’s focus on innovation, digitalization, and creating practical solutions for the heavy vehicle industry.