Digital Governance
Driving Alignment, Transparency, and Value Creation Across the Digital Transformation Journey
Digital Governance Department
The Digital Governance Department at Mammut Digital plays a strategic role in advancing digital transformation, strengthening organizational maturity, and fostering greater alignment across Mammut Group’s digital ecosystem.
With a forward-looking and data-driven approach, the department focuses on four key areas:
1. Integrated Project Governance
Managing and coordinating organizational projects through the Project Management Office (PMO) to improve transparency, strengthen alignment, and ensure effective oversight throughout project execution.
2. User Satisfaction & Relationship Management
Continuously assessing customer satisfaction and managing relationships with users of enterprise information systems, with a focus on improving the user experience and enhancing service quality.
3. Digital Governance Framework Development
Designing and establishing digital governance frameworks, policies, and guidelines to promote organizational alignment, accountability, and compliance across the Group.
4. Digital Platform Standardization & Oversight
Overseeing the qualitative and quantitative standardization of digital marketing platforms across Mammut Group, including websites and social media channels, to build a consistent, effective, and measurable digital presence.
By aligning organizational projects, user needs, governance standards, and digital channels, the Digital Governance Department enables more informed decision-making, enhances service quality, and supports the coordinated development of Mammut Group’s digital presence.
Our Services
Integrated Project Governance
The Project Management Office (PMO) provides integrated governance and coordination for organizational projects, enabling greater visibility into project status, timelines, risks and priorities. By standardizing project management processes and reporting practices, the PMO supports more informed and effective management decision-making.
User Satisfaction & Relationship Management
Continuous evaluation of user satisfaction across digital systems and services enables Mammut Digital to collect, analyze and respond to user feedback. Monitoring user experience indicators helps identify improvement opportunities, enhance service quality and strengthen communication between users and specialized teams.
Digital Governance Framework Development
Development of digital governance frameworks, policies, standards and guidelines provides a consistent foundation for digital activities across the organization. These frameworks help define responsibilities, improve accountability, manage risk and ensure alignment with organizational requirements and governance principles.
Digital Platform Standardization
Websites, social media channels and other digital touchpoints across Mammut Group are continuously reviewed from technical, security, performance, user experience, content and corporate identity perspectives. This approach establishes consistent digital standards and supports the continuous improvement of the Group's digital presence.
