IT Support & Services
Driving Alignment, Transparency, and Value Creation Across the Digital Transformation Journey
IT Support & Services Department
The IT Support & Services Department at Mammut Digital is responsible for supporting, maintaining, and ensuring the continuous operation of technology solutions used across Mammut Group. The department provides specialized support across SAP, ERP, software, hardware, and related infrastructure, assisting users and technical teams throughout system operation, maintenance, troubleshooting, and enhancement.
Support processes are managed through an IT Service Management (ITSM) framework, enabling requests and incidents to be logged, prioritized, tracked, and resolved in a structured, transparent, and measurable manner. This approach improves response times, minimizes operational disruption, and helps maintain the quality, reliability, and availability of enterprise services.
Alongside day-to-day support operations, the department continuously analyzes user feedback, monitors service levels, and identifies opportunities for improvement. Its ultimate objective is to provide users with a reliable and consistent technology experience, improve the operational efficiency of IT systems, and effectively support Mammut Group’s digital transformation journey.
Our Services
SAP & ERP Support
Specialized support services for SAP and other enterprise resource planning systems help maintain the stability and continuity of critical business processes. The team supports users, resolves operational issues and contributes to the efficient use and ongoing development of enterprise applications across Mammut Group.
IT Service Management
IT services are managed through structured ITSM processes that support the registration, classification, prioritization, tracking and resolution of service requests and incidents. This approach improves transparency, response times and the overall quality and consistency of technology services.
Software & Hardware Support
Operational support is provided for workplace systems, software applications, user devices and related technology resources. The service focuses on rapid issue resolution, reducing operational disruption and maintaining a reliable digital working environment for users.
Request & Incident Management
User requests and technology incidents are received, evaluated, prioritized and tracked through a structured service process. This ensures greater visibility, accountability and faster resolution while helping reduce service interruptions and improve the user support experience.
Service Monitoring & Stability
Technology services and systems are continuously monitored to identify operational issues, reduce service disruption and improve availability. This proactive approach supports service stability and contributes to the continuity of business operations across the organization.
Continuous Improvement & User Satisfaction
User feedback, service performance and support indicators are continuously reviewed to identify opportunities for improvement. These insights support the enhancement of service quality, operational efficiency and the overall user experience across technology services.
Our team
Mohammad Ehsan Baghernezhad
IT Support & Implementation Supervisor
Arash Abedshahi
Support and Network Expert
Sajjad Isavand
Network and Infrastructure Expert
Hamed Bani
Network Support Specialist
Hamidreza Sedigh
IT Support Expert
Soheil Koohi
Support and Network Expert
MirArian MirSasaani
Network Support Specialist
