The interaction of tools and humans in the most humane unit of the complex, the reception department, as the first line of contact with guests, special customers and visitors of the complex, is a part where effective communication with guests has a high priority and soft human skills are very colorful. Where effective communication, respect and elegance of interaction are considered a strategic priority and soft human skills play a prominent and unique role. But today, in the digital age, this human contact is strengthened by the power of smart tools. Digital technology is no longer a substitute for humans, but rather an intelligent companion that helps the reception team to provide services to guests with greater accuracy, better speed and an unforgettable experience. At Mammut Group, digitalization is not just a technological change. Mammut Digital is digital transformation in Mammut style. A style that puts humans at the center and puts technology at the service of humanity